Active timers
-
Tickets checked
-
Last scan
-
Next scan
-
Active overlaps
-
Active timers
| Owner | Insightful | ID | Subject | Site | Ticket tech | Started | Running | Cost | Comment |
|---|---|---|---|---|---|---|---|---|---|
| Waiting for the first full scan. | |||||||||
Open Service Request / IT Support tickets with customer reply after response
Waiting for the latest active timer scan.
| Reply | In state | ID | Subject | Site | Requester | SLA | Due by | Status | Technician |
|---|---|---|---|---|---|---|---|---|---|
| Waiting for the latest active timer scan. | |||||||||
Generally active employees without timers
Waiting for the latest active timer scan.
| Employee | Insightful | Availability | Roster basis |
|---|---|---|---|
| Waiting for the latest active timer scan. | |||
Daily customer time by technician
Workday 07:00-21:00. Resets daily.
Total accrued today
0.00h
Active concerns
-
Critical
-
High
-
Medium
-
New this run
-
Scan progress
0%
Waiting for scan progress.
Customer sentiment concerns
| Severity | Source | Subject | Sender | Context | Actions |
|---|---|---|---|---|---|
| No active high-confidence customer frustration is currently flagged. | |||||
SDP tech charge
-
SDP time
-
Customers / sites
-
Uncosted
-
Radium cost vs customer cost over time
Waiting for historical resource cost snapshots.
Radium internal
-
Customers aggregated
-
Customer share
-
Radium
Customers
Waiting for historical resource cost snapshots.
Resource cost by customer
| Customer / Site | SDP time | SDP tech charge | Status | Top resources | Missing charges |
|---|---|---|---|---|---|
| Waiting for the latest resource cost report. | |||||
Billable today
-
Requests scanned
-
Current billable
-
Last scan
-
Requests that became Billable today
| Request | Work item | Treatment | Changed by | Learning | Decision |
|---|---|---|---|---|---|
| No requests have become Billable today. | |||||